Refund policy

We do not accept returns because you have changed your mind. If you are a Client of Sorted and Settled and we have dropped packing supplies to your property prior to a relocation that Sorted and Settled have organised, the relocation company may collect any unused packing supplies and return them back to the Sorted and Settled Depot, upon prior arrangement.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@sortedandsettled.co.nz. If your return is accepted, you will need to arrange delivery back to the Sorted and Settled Depot at your own cost. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@sortedandsettled.co.nz. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sortedandsettled.co.nz.